Help centre
Frequently asked questions.
Straight answers about what CheckingThings does, what its information means, and where to get help.
Travelers
What is CheckingThings?+
CheckingThings helps travelers find and understand available transportation information before they travel.
Do I need an account to check prices?+
No. Public route search is designed to be available without a traveler account.
Why can a fare change?+
Transportation prices can change. Applicable update or effective-date information is shown where available.
Trust & information
How is information verified?+
Business verification follows the platform's verification workflow. Fare freshness is a separate property of each fare record.
How current is the information?+
Where available, records carry update or effective-date information. A published fare is not described as real-time unless the underlying system supports that claim.
How can I report incorrect information?+
Use the Report an Issue page so the problem can be described and reviewed rather than silently changing public information.
Businesses
How can a transportation company register?+
Businesses can use the public business registration journey to create an account and begin the supported verification process.
How does business verification work?+
A business provides the information and supporting evidence requested by the applicable verification workflow, which CheckingThings then reviews.
How can a business update its information?+
Authorized business users can manage supported profile information through the business console. Changes may remain part of the platform audit trail.
Mobility
What is CheckingThings Mobility?+
CheckingThings Mobility helps travelers discover and compare information about independent mobility drivers, including driver profiles, vehicles, service areas, availability, and approved prices.
How does Mobility work?+
Mobility follows a simple information journey: Search → Compare → Verify → Decide. Travelers can review available driver and vehicle information before making their own travel decision.
How are Mobility drivers and vehicles verified?+
Drivers provide the information and supporting documents requested by the Mobility verification process. CheckingThings reviews the submitted information before eligible driver and vehicle details are shown publicly.
Can I book a ride or request a driver through Mobility?+
No. Mobility is currently an information and comparison service. It does not provide ride booking, ride requests, dispatch, trip assignment, or in-app ride payments.
How can I become a Mobility driver?+
Use the Become a Mobility Driver journey to review the requirements, provide the requested information, and begin the driver onboarding and verification process.
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